I have to make this sort of brief since I have to go to work soon, but I wanted to put this out there so everyone can learn from my lesson.
Last September, while I was pregnant with Annabelle, I was really sick. I spent several stints in the hospital. I was also in college full time through University of Phoenix. The hospital that I use didn't have access to the internet for patients, so I was unable to post to class for an entire week. I was auto dropped from the class.
Because I was sick, and I was going to have a new baby, I was advised I could take some time off school. I had a balance remaining because of the dropped class and another previous class that I had not done so well in. I was told this balance would be covered by financial aide when I returned to school, and that I had up to 180 days to do so.
When I contacted UoP in January to return to school I was told that I could not. I was told I had to pay my balance in full before I was able to schedule another class. My account was sent to collections and I had to resolve it before they could do anything else. Seen as I had just taken 4 months off of work due to illness and maternity leave this just wasn't possible. So here I was, left with a nearly $3,000 balance to pay off, and my student loan deferment coming to an end in April. Yikes...
I contacted another university to see if I could start classes with them so that I didn't have to pay my student loans at this time. While doing all the paperwork I came across a place to file a grievance toward UoP. I did just that....
Fast forward to today... I received a call saying that the University of Phoenix is allowing me to come back and that my balance WILL be covered by financial aide, and since I will be in school again, my student loans will be deferred. It literally took DAYS after I filed the grievance for UoP to resolve the issue where as no one listened to me for almost 2 months without it.
So, long story short... always find a way to file a grievance if you have one!